All orders are typically processed and shipped within 2 business days, excluding holidays. Orders placed on Friday after 3pm Pacific Standard Time will be processed and shipped the following business day. Please allow up to 1-2 business days to receive a tracking number. Please feel free to leave us a comment or suggestion in the order notes section of your order.
Please email customer service at [email protected] immediately if you have any changes to make to your order. No changes can be made to the order once the package has been shipped.
If the address provided cannot be verified, our team will attempt to contact the customer via the email given at checkout. If there is no response from the customer after 10 business days and 2 notification emails have been sent, the package will be shipped to the address provided and the customer assumes all responsibility. Please take the time to enter in your information correctly and carefully. It is very important and will minimize stress for all parties.
OUR CURRENT SHIPPING OPTION IS USPS FIRST CLASS SHIPPING (3-5 BUSINESS DAYS).
All orders placed will be given a tracking number and courier contact information. Please allow at least 1 business day for the tracking to be updated by the courier.
By placing an order with Courtyard Camel the customer acknowledges and accepts all responsibility for the tracking of the package to be delivered to the destination given to during checkout. We are not responsible for lost or stolen packages or packages delayed by the Postal Service.
If you are unsatisfied with the product(s) you receive from our website, you can return the merchandise within 14 days from the purchase date. Please email us at [email protected] to let us know about the return.
Please know that we do not pay for return shipping and that your original shipping costs will not be refunded; only the price of the items will be refunded to your issuing credit card.
Once we have received the return, we will email you to let you know that your card has been refunded. Items damaged in return transit due to improper packaging will not be refunded.
Colors may vary slightly from those listed on product pages, due to the handmade nature of some of our gift products. If you need a specific color, please email us at [email protected]
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Clearance items (if applicable)
Only regular priced and sale items may be refunded, unfortunately clearance items cannot be refunded.
Damaged Orders (if applicable)
We only replace or refund items if they are defective or damaged. send us an email at [email protected] with a picture of the item and your first and last name. All reports must be made within three days of receiving your order or it will not be accepted.
Due to limited quantity of inventory, we do not offer direct exchanges simply because we can not guarantee that the item you are trying to exchange for will be available when the return reaches our department.
Lost or Stolen Packages
Ownership of packages is turned over to USPS, and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us. Any shipping issues must be handled by USPS.